Course directory
Conflict Resolution: Level 1 (eLearning)

Course length: 30 - 45 minutes


This course is ongoing. It can be found by searching ‘000 Conflict Resolution Level 1' on the ESR Course Catalogue.


Statutory & Mandatory


This e-learning session meets the statutory and mandatory training requirements and learning outcomes for Conflict Resolution Level 1 in the UK Core Skills Training Framework (UK CSTF).

Course Objectives:

  • List the different roles of specialist security personnel
  • Identify and signpost support mechanisms within your organisation
  • List the most common causes of conflict
  • Describe the different types of assault, why they occur and the most appropriate type of intervention
  • Explain the different types of communication and the impact they can have in a conflict situation
  • Recognise different types of behaviour patterns
  • Explain the importance of keeping a safe distance in conflict situations
  • Explain the use of 'reasonable force' as described in law and its limitations and requirements 
  • Identify the range of support, both short and long term, available to those affected by a violent incident
  • Explain the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this.

Target audience

All staff


None required for this course

Course Delivery



Name: Training Admin




For SABP staff, follow this link to book onto the course via ESR. It can be found by searching ‘000 Conflict Resolution Level 1' on the ESR Course Catalogue. Should you require any assistance with enrolment, please contact the Training Admin team who can support you.

This course is free to all SABP staff

Short course